Shipping Policy

Order Processing & Lead Times

Order processing time and shipping transit time are separate. The estimated ship window for each product is listed on its product page. For pre-order and backordered items, ship dates are estimates, not guarantees. Manufacturing, ocean freight, port operations, and carrier factors can move these dates, and we will keep you updated by email if your window changes.

Cancellation terms are based on your purchase date regardless of ship date. See our Return, Refund & Cancellation Policy.

Shipping Address

Please confirm your shipping address is accurate before placing your order. Once an order has shipped, it cannot be redirected. Any re-route or reshipment required due to an address error will be billed to the customer.

Carriers & Delivery

Inergize Health selects the shipping method, carrier, and number of shipments. Delivery times are estimates; we are not liable for delays caused by weather, carrier disruptions, or other events outside our control.

Freight deliveries (Spire and other crated items):

  • Delivered curbside by appointment. The freight carrier will contact you to schedule a delivery window, and an adult signature is required at delivery.
  • Please ensure your delivery address is accessible to a full-size tractor-trailer, or flag access restrictions when the carrier calls to schedule.
  • Missed delivery appointments without prior arrangement may incur redelivery or storage fees, billed to the customer.
  • Unpacking and final placement are the customer's responsibility under standard delivery. White-glove in-home placement is available for the Spire. Contact us for a quote.

Standard deliveries (Elite, Pro, chillers, accessories): ship via ground carriers and do not require a signature.

Inspect Your Delivery

Inspect your shipment before signing for it. If you see any damage to the crate or packaging (dents, gouges, punctures, crushing), note it on the delivery receipt before signing.

  • Report visible damage within 48 hours of delivery.
  • Report concealed damage within 72 hours of delivery.

Email contact@inergizehealth.com with photos and your order number. Damage reported within these windows will be handled as a carrier claim and we will repair or replace affected components. Damage reported outside these windows cannot be claimed with the carrier and is not covered.

Refusing a Delivery

Only refuse a delivery if there is major visible damage. Note the damage on the delivery receipt and contact us within 24 hours so we can file the carrier claim and arrange your replacement. A delivery refused for any other reason is treated as a return under our Return, Refund & Cancellation Policy, with the restocking fee and round-trip freight deducted from the refund.

Alaska, Hawaii & International

Shipments outside the continental United States are quoted case by case. The customer is responsible for all duties, taxes, and destination charges, and warranty limitations apply. See our Limited Warranty.