FAQs

Product

What electrical requirements are required?

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A grounded 120V/60hz power supply on a 15A circuit. The chiller is not multi-voltage and cannot be used in countries that do not supply 120V/60hz power. If you're placing it on a deck or balcony, make sure it can support the weight 600-700 lbs.

Is UV effective?

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Ultraviolet (UV) disinfection is an extremely effective way of inactivating and killing bacteria in water, as no known bacteria or virus is resilient to UV light. This includes pathogens such as Cryptosporidium and Giardia, which water treatment alternatives such as chlorine is unable to treat. The UV light needs to be installed prior to running the unit for the first time - this only takes 5 minutes.

I’m tall, will I fit?

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We’ve had multiple ~6ft 4” users comfortably fit and head dunk without their knees popping out or water spilling over the edge.

Do I need to change the water?

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Not often. With the UV light, micron filter and by adding non-chlorine based sanitizer, you’ll have crystal clear water for months - no more wasted time refilling the water every 2 weeks.

Does it come with covers?

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Yes it comes with one tight fitting inflatable cover which fits inside the tub for insulation and prevents very young children from entering as it takes a small amount of force to remove. The second cover goes over the top to prevent debris entering your water.

How easy is the setup?

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Simply inflate the tub with air, attach the connections, connect the hoses, fill with water and plug the chiller into a grounded outlet.

Will it ever deflate?

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It will release air extremely slowly around 1-2 PSI per month, just top it up with the hand pump but be careful not push the deflate valve while attaching the pump.

Is the tub reliable?

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Yes. Its drop stitch polyester fabric is the same material used in inflatable paddle boards/kayaks providing rock-solid rigidity and can support 200 pounds on its edge without bending or spilling. It’s as strong and rigid as any acrylic bath tub, yet it can be rolled into a duffle bag for travel.

How cold does the water get?

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The chiller has a set point of 37F.

How fast does the water cool?

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It cools about 6-7F per hour.

How does the APP work?

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Once on a WiFi network, the chiller connects to the Tuya app so you can operate the settings of the chiller from your phone and pre-program your preferred settings. Customize Your Temperature Want to build up your tolerance before going all the way down to 37°F? Set your temperature at your desired level from your phone. Preprogram On/Off Schedules You can program the chiller to turn on and off when you want to reduce energy costs. Set Plunge Temperature Schedules If you don’t want it to be extremely cold in the morning but like it colder at night, you can schedule automated temperature adjustments to your liking.

Can I put it outside?

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Yes it’s rated IPX4 which states “Protects from splashing water”.

Is it loud?

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The chiller operates around 50 decibels when cooling the water to the desired temperature.

What maintenance is required?

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Replace the micron filter once per month for normal use or twice per month with heavy use and top up with non-chlorine sanitizer.

Do bigger people fit?

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We’ve managed to fit a 250lb+ guy, you just need to be careful of the water level.

What’s the maximum and minimum operating temperature?

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Do not operate it in temperatures below 40F, you should drain if stored in temperatures below 40F. The maximum recommended operating temperature is 105F. Keep in a well ventilated area allowing 12" of space around the chiller.

Sales

What does the warranty cover?

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We offer a 1 year warranty on both chiller and tub against manufacturing defects. Our warranty for commercial use is 6 months. This warranty does not cover wear-and-tear or abuse of the product.

What if the unit breaks outside the warranty?

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Send us an email and we will work with you to help resolve your issue.

Do you accept refunds?

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While all our products have a warranty, we unfortunately do not offer refunds or returns on items received unless there is a manufacturing defect. The support we get from our early adopters is what enables us to run and grow our business. This policy will change at the end of the year.

How is it shipped?

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The chiller and the tub are shipped in two separate boxes. It’s recommended to handle the chiller with two people prior to removing it from the box.

Do you ship internationally?

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Email us on contact@inergizehealth.com to get a quote.